🇬🇧 Return & Refund Policy – TacticalThread UK
1. Return Period – 30-Day Return Guarantee
At TacticalThread, we offer a voluntary 30-day return period from the date of delivery.
Within this timeframe, you can return your item without providing a reason.
2. Conditions for Returns
To be eligible for a return, the product must meet the following criteria:
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Unused and in its original condition
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Returned in its original packaging
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No visible signs of wear, washing, or damage
Items that are worn, damaged, or altered are not eligible for return.
3. Return Process
To initiate a return, please contact us within the 30-day period at:
📩 support@tacticalthread.co.uk
Once your request is received, we will provide step-by-step return instructions.
Please note that return shipping costs are the responsibility of the customer.
4. Refunds
Once the returned item has been received and inspected, a refund will be issued to your original payment method.
Refund processing may take up to 7 business days after we receive the returned product.
You will receive an email confirmation once your refund has been completed.
5. Exclusions
The following items are not eligible for return or refund:
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Personalised or custom-made products
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Underwear or hygiene-related items (if opened)
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Gift cards
6. Damaged or Incorrect Items
If you receive a defective, damaged, or incorrect product, please contact us within 5 days of delivery and include clear photos of the item.
In such cases, TacticalThread will cover all return costs and arrange a replacement or full refund immediately.
7. Contact
For questions or assistance with a return, feel free to reach out to our support team:
📩 support@tacticalthread.co.uk